Friday 9 May 2014

Sending our Apologies

Dear customers,

We would like to take this opportunity to apologise for any inconvenience caused in regards to our latest AGA special offers.

We accidentally sent out a batch of envelopes with the wrong postage - meaning not all customers received the information. We used a different envelope size, unaware that the postage rules have changed.

As a way of making amends we have made a large donation to 'Walk the Walk' uniting against breast cancer. Sam, a member of our team is taking part in the 26 mile walk tomorrow.

We hope you find this action acceptable and feel we have handled our error properly. If you have any concerns or would like to talk to us please call Michael or pop into the shop next time you are passing. 

Have a lovely weekend and we send our best wishes to Sam.

http://wtwalk.org/moonwalklondon2014/sam-taylor

Yours sincerely,
Michael, Sara and the team!


No comments:

Post a Comment